Support
Answers to the most common questions. Still stuck? We're happy to help.
I forgot my password.
Choose “Forgot password” on the sign-in page and we'll email you a link to set a new one.
I was invited by a family member. Do I need to pay?
No. Invited family members join free and never need a card. Use the link in your invitation email to create your account.
I didn't get my invitation or confirmation email.
Check your spam or promotions folder. If it isn't there, ask the person who invited you to resend it, or email us.
Who can see my documents?
Only you, plus the specific people you share each document with. Invited family members can view and download, but not change or delete.
How do I change or cancel my plan?
Go to Settings in your account. If you cancel, you keep access until the end of your current billing period.
Contact support
Email support@getheirtight.com and we'll get back to you.